Barry C Posted April 4, 2018 Report Share Posted April 4, 2018 Since upgrading to version 9.0.16 Deluxe I cannot play exe files. I get sound but no picture and the screen freezes "Not responding". The project plays within the program but not if I publish it. Quote Link to comment Share on other sites More sharing options...
davegee Posted April 4, 2018 Report Share Posted April 4, 2018 Barry, Details of your system and the size of your images / audio files?? DG Quote Link to comment Share on other sites More sharing options...
Barry C Posted April 4, 2018 Author Report Share Posted April 4, 2018 Windows 7 Professional. 5 jpgs each about 500MB. Audio mp3 6.39MB Quote Link to comment Share on other sites More sharing options...
davegee Posted April 4, 2018 Report Share Posted April 4, 2018 Graphics card? RAM? Laptop? Desktop? 500mB ??????? Size of the .exe file? DG Quote Link to comment Share on other sites More sharing options...
Igor Posted April 5, 2018 Report Share Posted April 5, 2018 Barry, Does this problem occur with all projects (EXE files) which you create in PicturesToExe 9.0.16? Try to create a new simple slideshow: 3-5 images (1920 x 1080) and one MP3 audio. Will it work? The problem which you described can be caused by several reasons: 1. Incorrect work of drivers of a video card. Solution: update manually drivers of a video card. 2. Incorrect work of antivirus software (false positive). Solution: try to disable antivirus to check if it helps. 3. Use of several "heavy" images on one slide with ultra high resolution. Try to reduce pixel size of images. Quote Link to comment Share on other sites More sharing options...
Barry C Posted April 10, 2018 Author Report Share Posted April 10, 2018 I have a Dell desktop XPS 8500 running Windows 7 Professional 64 RAM 8GB AMD Radeon HD7700 series Attached is Small P2E Test.exe which runs within P2E9DeLuxe but if published I can hear only sound but see no image. To stop it I have to use Ctrl-Alt-Del where it shows as Not Responding. Your help is very much appreciated because it's driving me mad. I think it's the graphics software. Small P2E Test.exe Small P2E Test.pte Quote Link to comment Share on other sites More sharing options...
Barry C Posted April 10, 2018 Author Report Share Posted April 10, 2018 Further information: Radeon Software Version - 17.2.1 Radeon Software Edition - Crimson ReLive Graphics Chipset - AMD Radeon HD 7700 Series Memory Size - 2048 MB Memory Type - GDDR5 Core Clock - 1000 MHz Windows Version - Windows 7 (Service Pack 1) (64 bit) System Memory - 8 GB CPU Type - Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz Quote Link to comment Share on other sites More sharing options...
Igor Posted April 11, 2018 Report Share Posted April 11, 2018 Barry, I created 4 test shows, please try to run them and let me know about results: https://files.wnsoft.com/test/0/test1_original.exe https://files.wnsoft.com/test/0/test3_nocolormanagement.exe https://files.wnsoft.com/test/0/test4_england.exe https://files.wnsoft.com/test/0/test2_safeexe.zip Quote Link to comment Share on other sites More sharing options...
Barry C Posted April 12, 2018 Author Report Share Posted April 12, 2018 Hello Igor I have just run each one with the same result on each one, namely black screen, with sound, and the only way out was via Task manager where it showed as Not Responding. I had also just updated the Radeon software/drivers as below: 12/4/2018 Installed Radeon™ Software Adrenalin Edition 18.2.1 Release Notes Radeon Software Adrenalin Edition 18.2.1 is compatible with the following AMD Radeon products. Note: AMD Radeon™ R9 Fury, Radeon™ Pro Duo, Radeon™ RX 400 Series, Radeon™ RX 500 Series and Radeon™ RX Vega Series graphics are only supported by Radeon Software Adrenalin Edition on Windows 7/10 64-bit. Radeon Desktop Product Family Compatibility Radeon RX Vega Series Graphics Radeon™ RX 500 Series Graphics Radeon™ RX 400 Series Graphics AMD Radeon™ Pro Duo AMD Radeon™ R7 300 Series Graphics AMD Radeon™ R7 200 Series Graphics AMD Radeon™ R9 Fury Series Graphics AMD Radeon™ R5 300 Series Graphics AMD Radeon™ R9 Nano Series Graphics AMD Radeon™ R5 200 Series Graphics AMD Radeon™ R9 300 Series Graphics AMD Radeon™ HD 8500 - HD 8900 Series Graphics AMD Radeon™ R9 200 Series Graphics AMD Radeon™ HD 7700 - HD 7900 Series Graphics Quote Link to comment Share on other sites More sharing options...
Igor Posted April 12, 2018 Report Share Posted April 12, 2018 Barry, Can you try to download and run the following test EXE slideshows: https://files.wnsoft.com/test/pte9013.exe https://files.wnsoft.com/test/pte9014.exe https://files.wnsoft.com/test/pte9015.exe https://files.wnsoft.com/test/pte9016.exe Quote Link to comment Share on other sites More sharing options...
Barry C Posted April 13, 2018 Author Report Share Posted April 13, 2018 Same results on each I'm sorry. I was thinking of uninstalling P2E9 and re-installing P2E8 to try again. Quote Link to comment Share on other sites More sharing options...
Igor Posted April 13, 2018 Report Share Posted April 13, 2018 Barry, it seems to be a fault of the video card or drivers. We very rarely receive reports about similar problems. Quote Link to comment Share on other sites More sharing options...
CorVdK Posted April 14, 2018 Report Share Posted April 14, 2018 Hello Igor, Hello Barry, I just have read this topic and don't know if this is of any help, but I also have a AMD video card in my pc: AMD Radeon R9 200/HD 7900 Series 3072 Mb memory Software version 18.2.1 I tried the 8 test shows of Igor and all played well without any problem. Just for your information. Greetings, Cor Quote Link to comment Share on other sites More sharing options...
Barry C Posted April 16, 2018 Author Report Share Posted April 16, 2018 Hello Igor, I tried P2E 8 with the same result, so the fault is elsewhewre. I saved a project as .avi and it played perfectly. So, the problem looks like Windows (I use 7 Professional 64). Searching online I find this is common, so I'll have to use .avi files. Quote Link to comment Share on other sites More sharing options...
Igor Posted April 16, 2018 Report Share Posted April 16, 2018 Barry, What antivirus software you use on this computer? Try to disable it, just to check a work of EXE slideshows. 2. Press Win + R hotkey and type "dxdiag" then press Enter key. Click Save button and send me the exported file. It will contain a technical information about drivers and hardware of your computer (no personal information). Send me a link to the file in a personal message. Quote Link to comment Share on other sites More sharing options...
Barry C Posted April 27, 2018 Author Report Share Posted April 27, 2018 Igor, I use Norton: "C:\Program Files\Norton Security\Engine\22.14.0.54\uistub.exe" DxDiag.txt Quote Link to comment Share on other sites More sharing options...
Barry C Posted April 27, 2018 Author Report Share Posted April 27, 2018 I disabled Norton but no result once again. Quote Link to comment Share on other sites More sharing options...
Igor Posted May 8, 2018 Report Share Posted May 8, 2018 Barry, I very apologize for this unpleasant problem! We recently had a similar problem for a customer who has Windows 7. Only re-installation of Windows 7 fixed that problem. I also sent you a personal message. Quote Link to comment Share on other sites More sharing options...
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